Terms & Conditions
Hotel Celebrity Bournemouth East Cliff by Villare Hotels
These Terms & Conditions apply to bookings and stays at Hotel Celebrity Bournemouth East Cliff by Villare Hotels. By making a booking, you agree to these terms.
1. Booking
All bookings are subject to availability and confirmation by the hotel. Guests must provide accurate contact and booking information at the time of reservation.
The person making the booking must be authorised to do so and accepts responsibility for all guests included in the reservation.
2. Check-In & Check-Out
- Check-in: From 3:00 PM
- Check-out: By 11:00 AM
Early check-in and late check-out are subject to availability and may incur an additional charge.
Guests may be required to provide valid identification and a payment card or other payment method at check-in.
3. Rates & Payment
Room rates are based on the booking details selected at the time of reservation.
Any additional services, food, drinks, parking charges or other applicable costs will be payable as advised by the hotel.
The hotel reserves the right to correct pricing or booking errors and will contact guests where necessary.
4. Cancellation & Amendments
Cancellation and amendment conditions may vary depending on the rate or offer selected at the time of booking.
Guests should check the cancellation policy displayed during the booking process and on their booking confirmation.
Where a booking is non-refundable, cancellation or amendment may result in the full booking charge being payable.
5. No-Show
If a guest does not arrive for their reservation and has not cancelled in accordance with the applicable cancellation terms, the booking may be treated as a no-show and charges may apply.
6. Occupancy
Guests must not exceed the maximum occupancy stated for the selected room.
Only the number of guests included in the confirmed booking may stay in the room unless prior approval has been obtained from the hotel.
7. Children
Children are welcome at the hotel, subject to room type, occupancy limits and availability.
Any applicable charges or requirements for children will be displayed during the booking process.
8. Pets
The hotel offers pet-friendly accommodation in designated rooms.
Pets are subject to availability and the hotel’s applicable conditions and charges. Guests should contact the hotel before arrival to confirm arrangements.
9. Parking
Parking is available subject to availability.
A parking space cannot be guaranteed unless specifically confirmed by the hotel. Guests should check the applicable parking conditions when making their booking.
10. Hotel Facilities & Services
Hotel facilities, opening hours and services may occasionally change due to maintenance, operational requirements or circumstances outside the hotel’s control.
The hotel will make reasonable efforts to provide advertised facilities and services.
11. Guest Behaviour
Guests are expected to behave respectfully towards hotel staff, other guests and hotel property.
The hotel reserves the right to refuse accommodation or require a guest to leave where their behaviour is inappropriate, disruptive, threatening or causes damage to people or property.
12. Damage & Loss
Guests may be responsible for the cost of damage caused to hotel property by themselves or members of their party.
The hotel is not responsible for personal belongings left unattended in guest rooms or public areas. Guests are responsible for taking reasonable care of their possessions during their stay.
13. Smoking
Smoking is not permitted in areas where smoking is prohibited by law or by hotel policy.
Guests may be liable for reasonable cleaning or restoration costs resulting from smoking in prohibited areas.
14. Special Requests
Special requests are welcome and will be accommodated wherever reasonably possible, subject to availability.
A special request cannot be guaranteed unless it has been specifically confirmed by the hotel.
15. Accessibility
Guests requiring accessible accommodation or specific assistance should contact the hotel before booking or as soon as possible after making a reservation so that suitable arrangements can be discussed.
16. Events & Group Bookings
Different terms may apply to group bookings, coach groups, events, celebrations, weddings and corporate bookings.
The hotel may require separate booking conditions, deposits or payment arrangements for such reservations.
17. Website Information
The hotel takes reasonable care to ensure that information published on its website is accurate and current. However, facilities, prices, room features and services may change.
Images are provided for illustrative purposes and individual rooms may vary.
18. Privacy
Personal information provided during the booking process will be handled in accordance with the hotel’s Privacy Policy and applicable UK data protection legislation.
19. Changes to These Terms
The hotel reserves the right to update these Terms & Conditions when necessary. The terms applicable to a booking will normally be those provided or confirmed at the time the reservation is made.
20. Contact Us
Hotel Celebrity Bournemouth East Cliff by Villare Hotels
47 Gervis Road
East Cliff
Bournemouth
BH1 3DD
United Kingdom
Telephone: 01202 316316
Email: reservations@hotelcelebritybournemouth.com
For booking-specific questions, guests should contact the hotel directly.
Last Updated: [Insert Date]