Privacy Policy

Hotel Celebrity Bournemouth East Cliff by Villare Hotels

Last Updated: [Insert Date]

Hotel Celebrity Bournemouth East Cliff by Villare Hotels respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make a booking, contact us or use our services.

1. Information We Collect

We may collect the following information:

• Name and contact details
• Email address and telephone number
• Booking and reservation information
• Check-in and check-out dates
• Number of guests
• Payment and billing information
• Special requests or requirements
• Information provided through contact or enquiry forms
• Website usage and technical information
• Information provided when you communicate with us

2. How We Collect Your Information

We may collect information when you:

• Make a reservation through our website
• Contact the hotel by email or telephone
• Submit an enquiry or contact form
• Request information about our rooms or services
• Visit or use our website
• Subscribe to marketing communications, where applicable

3. How We Use Your Information

We may use your personal information to:

• Process and manage hotel reservations
• Confirm and administer your booking
• Communicate with you about your stay
• Respond to enquiries and requests
• Provide requested hotel services
• Process payments where applicable
• Improve our website and guest experience
• Manage customer service
• Maintain website security
• Comply with legal and regulatory obligations
• Send promotional communications where you have provided appropriate consent

4. Legal Basis for Processing

Depending on the circumstances, we may process your information because:

• It is necessary to perform a contract with you, such as managing your hotel booking.
• You have provided consent, where consent is required.
• Processing is necessary for our legitimate business interests.
• We are required to comply with a legal obligation.

5. Payment Information

Where payments are processed through our website or a third-party booking provider, payment information may be handled directly by the relevant payment or booking service.

We do not normally store complete payment card details on our own systems unless required and legally permitted.

6. Sharing Your Information

We may share relevant personal information with trusted service providers where necessary to operate our business and provide services to you.

These may include:

• Online booking providers
• Payment service providers
• Website and IT service providers
• Email and communication providers
• Analytics and technology providers
• Professional advisers
• Government authorities or law-enforcement bodies where legally required

We do not sell your personal information to third parties.

7. International Data Transfers

Some service providers we use may process information outside the United Kingdom or European Economic Area.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the information is protected in accordance with applicable data protection requirements.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling bookings, providing services, maintaining business records and meeting legal, accounting and regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

10. Cookies

Our website uses cookies and similar technologies to provide website functionality, remember preferences, analyse website usage and, where applicable, support marketing activities.

For more information, please see our Cookie Policy.

11. Marketing Communications

Where permitted, we may send you information about hotel services, offers, promotions and other relevant updates.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

12. Your Privacy Rights

Depending on applicable data protection law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain types of processing.
• Request transfer of your information where applicable.
• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below.

13. Third-Party Websites

Our website may contain links to third-party websites, including booking platforms, review websites and other external services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Children’s Privacy

Our website and services are intended for general use. We do not knowingly collect unnecessary personal information from children.

Where information about children is required for a hotel booking, it should be provided by a parent, guardian or responsible adult where appropriate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

The latest version will always be published on this page with the relevant Last Updated date.

16. Contact Us

Hotel Celebrity Bournemouth East Cliff by Villare Hotels

47 Gervis Road
East Cliff
Bournemouth
BH1 3DD
United Kingdom

Telephone: 01202 316316
Email: reservations@hotelcelebritybournemouth.com

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

17. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate your concern.

You may also have the right to complain to the relevant data protection supervisory authority.

For the UK, this is the Information Commissioner’s Office (ICO).